100% Free Shipping & Delivery To The Lower 48 States (Including freight under 200 pounds). Pay No Sales Tax When You Purchase From Outsiders Living, Excluding Michigan.
Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your credit card. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping. If for some reason your item happens to be out of stock or on backorder, we will void the pre-authorization and reach out to you via e- mail. If the item(s) for your order become available for shipping within 9 days, we will process the charges and submit the order for shipment.
NO SHIPPING TO HAWAII OR ALASKA, AND OUT OF THE COUNTRY. At this time our shipping carriers will only reach the lower 48 states, we look to extend our reach in the near future to bring our amazing products to everyone around the world.
For Returns over 200lb, customers will incur the shipping cost to ship back to our facility, before we can review the product for damages or defects and issue a refund.
Shipment process:
Upon receiving your order we will vary the stock level of your item and proceed with processing your card within 7 days from the date of your order. Once the tracking numbers are available we will issue those to you via email to the email you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 8 days of your order, do not hesitate to reach out to us at support@outsidersliving.com
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to support@outsidersliving.com and we will process an insurance claim on your behalf.
Fire Pit Art Shipping Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Solo Stove Shipping Policy
We offer free standard shipping and returns on all orders in the United States (excluding Alaska and Hawaii). If you would like expedited shipping, we have 2-Day and Next Day shipping options available at additional rates.
Orders placed before 12 pm CST will be processed the same business day. Please note that this does not include weekends, holidays, or dealer purchases.
If you order after 12 pm CST on a Friday, your order will be shipped out on the following Monday.
Ohio Flame Shipping Policy
How we ship depends on the size of the Fire Pit. We are able to ship FedEx Ground and UPS Ground for all Fire Pits weighing up to 150 lbs. These parcel shipments will arrive in a double wall corrugated box, with no signature being required. Heavier Fire Pits will ship via LTL Freight. These freight shipments will arrive on a pallet or palletized box. A signature will be required for all freight shipments. We factor Residential Delivery charges and Liftgate Service charges into the cost of the product so you will not be surprised with any unexpected fees at the time of delivery.
How long will it take for my Fire Pit to be shipped?
The answer depends on size of the Fire Pit and current stock levels. In-stock products can ship out next day. Larger Fire Pits and products that are not in-stock can ship out 5 - 7 business days. Days in transit can range 5 - 6 days for west coast deliveries, and 2 - 4 everywhere else in the continental USA.